Flipkart — Refund o[censored]ndelivered product

Rizsa

Address:	India
Website:	Flipkart

I ordered two Boston Club Pyjama by seller AVSONLINE on 25.05.2020 of Rs 614 each on online shopping portal Flipkart via cash on delivery payment mode.On 01.06.2020 they delivered me a packet containing only Pyjama.On the packet there was invoice of two pyjamas pasted and courier person also took the price of two pyjamas from me on delivery.When I opened the packet there was only one pyjama there.I contacted flipkart customer care same day, they assured me that they will resolve my problem asap.After that they send me mail from mail id [protected]@flipkart.com and [protected]@ncp.flipkart.com to send my ID card for refund process initiation.But mails are not deliverable to these two mail ids.I am constantly trying to contact flipkart customer care and trying to make them
Understand that mails are not being sent to these two mail ids then how could I send my ID PROOF to these mail ids.But again and again flipkart is rejecting my refund request with the reason that I am not provinding my ID PROOF to the mail Id provided by me.Its been 14 days already that I am being harrassed for refund of my own money.I want my money back at any cost.Literally flipkart is Cheating on me and harassing me.

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Flipkart customer support has been notified about the posted complaint.

Jun 15, 2020

Updated by Rizsa My mobile number is [protected].

Verified Support

Jun 15, 2020

Flipkart Customer Care's response We will revert on it.

Jun 15, 2020

Updated by Rizsa I didn’t get any response from flipkart customer care yet..

Jun 15, 2020

Updated by Rizsa Again my refund request will be rejected with the reason that I have not replied to [protected]@flipkart with my id proof because same has happened to me twice.its been 15 days that my money has not been refunded to me.

Jun 16, 2020

Updated by Rizsa Today I got a message from flipkart that your refund request has need rejected, check your mail for details but I didn’t get any mail for my refund rejection reason.I have really got tired of this flipkart customer service.Help me to get my refund.I would never buy anything from flipkart in future neither recommend it to anybody.God save me from this type of customer service from a big name like FLIPKART.Have experienced such kind of service from any online shopping portal for the very first time.Literally they are not at all concerned about customer’s satisfaction.

Jun 18, 2020

Updated by Rizsa Didn’t get any response from flipkart. Yet.