[Resolved]  Flipkart — refund or replacement of mobile

Address:	Chennai, Tamil Nadu, 600113
Website:	www.Flipkart.com

Hi,
Mob no : [protected]
Order id : OD[protected]

I have ordered a ivoomi mobile, its delivered on 13/10/2017 but it's a faulty mobile then i raised return a technical guy came next day and checked and confirmed that the mobile is fault but the imei number is mismatched (actual imei number of the device is mismatched with invoice copy imei and imei printed on the back side of the mobile)

Invoice Imei number : [protected]
Mobile box imei :[protected]
Imei printed back :[protected]
Actual device imei: [protected]

I have been keep on calling to flipkart customer care and told everything clearly to them but they are saying it will be resolved 48 hours, then after 48 hours i have called them they said it will be resolved with in 24 hours, simply they are adding hours and assigning service engineer to check mobile .

I don't know why you are unnecessarily assigning service engineer to check mobile each and every time when i called to customer care. The technical guy came once and told me clearly its a fault from seller side and you guys knew it too. then why are you making the customer wait for the seller's mistake.

If the device IMEI number has a mismatch with that in the cover, then it is flipkart's responsibility because I bought the device from you. You should have checked for this before selling the product to the customer. Why you people make the customer pay for your mistakes. Please don't put the blame on the seller. I don't know who is the seller. You are one who is selling the product. It is your responsibility.

Either replace the device for me or initiate the refund. I don't want to build up anymore email chains on this.

Flipkart adding their name in cheaters list

Thanks,
Muthu.