Flipkart — Refund pending for order id OD[protected]

I am filing a complaint against Flipkart for their failure to provide a refund for my defective item. I placed an order for for Crompton Avancer Prime Anti dust 1200 mm ceiling fan on Flipkart's website, but I have received defective item, So I requested for replacement, but Flipkart customer team placed refund request on 21 March 2023. I reached customer via mails or calls and changing the resolution time frequently. Most of time they are generating Incident ids and closing them without resolution provided to the customer problem. Furthermore, the representatives I spoke to provided me with contradictory and unsatisfactory responses.

As a result, I am filing this complaint with the National Consumer Forum, as I believe that Flipkart's actions are a violation of my consumer rights. I expect to receive a full refund for my cancelled order as soon as possible. I have attached all relevant documentation, including my order details, cancellation confirmation, and communication with Flipkart's customer support team.

Below are resolution time which Flipkart team creating multiple Incident id when I reached customer via mails or calls and changing the resolution time frequently. Most of time they are generating Incident ids and closing them without resolution provided to the customer problem.
Incident: IN[protected]
1. We assure you that we will resolve your problem by 04 Apr, 9:00 PM.
Incident: IN[protected]
1. We are working with the couriers, and we will share an update by 29 March.
2. We assure you that we will resolve your problem by 06 Apr, 11:29 AM
3. We are working with the couriers, and we will share an update by 10 April.
4. We are working with the couriers, and we will share an update by 12 April.
5. We are working with the couriers, and we will share an update by 13 April.
6. We assure you that we will resolve your problem by 14 Apr, 5:02 PM

Incident: IN[protected]
1. Please be assured, we are working with the couriers, and we will share an update by 29 March.
2. Please be assured, we are working with the couriers, and we will share an update by 06 April.
3. Please be assured, we are working with the couriers, and we will share an update by 10 April.
Incident: IN[protected]
1. We assure you that we will resolve your problem by 14 Apr, 5:02 PM

Incident: IN[protected]
Incident: IN[protected]
Incident: IN[protected]
 
I am filing a complaint against Flipkart for their failu