[Resolved]  Flipkart — refund process violation not paid

Website:

flipkart.com

Hi sir, ma'am,

I have ordered a tshirt from flipkart.com worth rs.390 in last week of july. Because of quality issue i didn't like the product and returned it. The delivery boy has came to my doorstep and has taken back the same next day. On the website it showed that the refund will be credited back by 1st august, but that never happened and i raised the dispute on the website. I got a message from flipkart.com saying that "your refund has been initiated and it will be credited to my bank account in next 7 to 10 business days"

I waited didn't get the message for money refund from my bank account. I called flipkart.com and the way they responded was shocking for me. They said they had done the refund to you bank. Kindly contact to your customer care of your issued bank. Flipkart.com is not going to loot your money. But actually they did. I called to hsbc customer care and they said they have not received any refund from merchant flipkart.com. I raised the dispute form with my bank but still refund was not there. Bank said flipkart has not returned the money.

Again i called to flipkart.com and asked for support. I shared my 3 months credit card statement with them but still they have one standard reply that the seller has refunded the money and i need to get it checked with my bank. The seller doesnt share any proof of payment made. Instead of that they had given me one reference no and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the reference number and the refund which had never ever happened.

They are simply cheating and no one is here to help the customers.