[Resolved]  Flipkart — Refurbished phone

Address:	New Delhi, Delhi, 110024
Website:	www.flipkkart.com

Team

This is to inform you that I had purchased Samsung Galaxy ON 7 through flipkart dated 1st Feb 2017 (Order ID: OD[protected]. Yesterday, I was facing "touch issue" hence I visited the Samsung store. Initially they checked the handset and told me that there is issue with touch and some other part for which they opened a job sheet and told me that it will be repaired under warranty. In the evening, I got a call again from Samsung and they told me that it is a refurbished phone and they cannot repair it under warranty. I was quite surprised to hear the response.

I have never faced this type of issue which doing any online shopping through flipkart. In fact, I have always preferred to do the online shopping though flipkart since I had never faced any issue except for my last order.

Pls assist me with handset replacement else I will take this issue with relevant authorities.

Looking forward for a quick and favorable response.

Thanks & Regards
Pradeep Mehta
+[protected]