Flipkart — Regarding account blockage

As i have ordered product from flipkart they have send me damaged product u make return request but they rejected it then they asked me for id proof i have send it then they asked me to send damaged product images i have send them they have picked up my return but not even give my replacememt or my refund both the product and refund amount is with flipkart worst site
Also i have contacted them from 2 months they send me the same reply again and again also not releasing my amount its completely wrong with customer please see to it