Flipkart — Regarding defective product I have received

Website:Flipkart.com

On 6th I have booked a smartphone and on 7th I got it it was open box delivery the guy did not on the phone and show me when I went to home and on the device It was a mark on phone so I want to replace as the flipkart was not replacing my device and they are telling about there is only service center replacement but service center is telling flipkart will replace I am confused
On 8th Yesterday i went to service center they took my phone to analysis the problem then they checked the problem and said they will provide DOA Dead On Arrival letter and submit this to flipkart they will replace a phone they said and they also took my device so please send m another device soon as possible i am not having an extra device and the problem is some of flipkart members dono about DOA they are not helping me properly they are telling its mention it will replace be service center but in service center they gave me a letter and took m phone and said to submit this DOA letter to flipkart they will provide m a replacement within 7 days but flipkart is not yet responding properly i am busted of flipkart its too much horrible i am trying from past 3 days i am calling customer care one person is telling something another is suggesting m something but service center they said the exange will be done only i have purchased through realme webside .
Kindle please solve m solution
I am subbmitting my DOA letter please send m another device soon as possible
Thank you
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