Flipkart — regarding ethnic yard semi stiched lehenga

Bought ethnic yard semi stiched lehenga which got delivered on 18 January 2025 leaving the ten days return window open. On 24 January 2024, I filed a return request but the pick up boy refused the parcel citing non availability of tags. As no tag came with the product, I connected with the customer care. Since then the company has been playing the petty game of making the victim look like a culprit. Speaking to atleast 6 customer care executive this entire weekend with no avail. Product is unharmed and unused.