[Resolved] Flipkart — Regarding Installation from Non product Brand engg

Tarun9026

from Kalpi, Uttar Pradesh

May 17, 2022

Address:

269 A , Yashveer Singh (U.P.P) , Kagzipura , Kalpi , Jalaun, Near Hindi Bhawan

I Purchased 1.5 ac from Flipkart. After delivery the installation was done on 10 may 2022. The very next day while using the ac we realized that the water is coming out from the indoor unit inside the room. So raising the concern I call to lg customer care log the complaint . They send me the contact of its nearest centre. When I talked at that number the engg said that some local guys done the installation. He raise some point which are follows

1. Is ur engg check the vaccume in the pipes
Answer : no
2. If the connection pipes are greater then 5 meter then they have to add some more gass into the ac.
Answer : as per engineers the length of Piper were 8 meters. 3 meter (lg provided) + 5 meter (15 foot ) additional.
3. Have checked the ampere.
Answer : no.
4. Have they provided the bill
Answer : no
5. How much I paid to them.
Answer : 5700 rs
6. He informed me if lg engg have not done the installation then lg product warranty may affect.

I already have done installation payment to Flipkart arranged engg. So I m requesting to Flipkart plz arrange a lg brand authorised service engg for the resolution of my issue. And get the issue resolved asap. If the brand engg service is chargeable then flipkart have to pay the same to them.

Respond me asap.

Without providing me any resolution how flipkart marked the issue as resolved

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May 18, 2022

Complaint marked as Resolved

They neither called me nor resolved my issue. the issue is still unresolved. I keep contacting to customer care. they are keep asking that our senior team will contact you. Once a person contacted me i told him about the issue that the person who install my ac was not from LG . They had assigned my home installation to Jeeves company person. they are not proficient. you can check more then 500 people raise the issue on flipkart portal . but they are not taking care for the same. Check the link and check the negative feedback every one wrote that the installation service is very bad. https://www.flipkart.com/lg-super-convertible-6-in-1-cooling-1-5-ton-5-star-split-dual-inverter-ai-4-way-swing-hd-filter-anti-virus-protection-ac-white/product-reviews/itm69e7e3744f2e8?pid=ACNG9VHY4EYCKNKN&lid=LSTACNG9VHY4EYCKNKNZY6TJF&sortOrder=NEGATIVE_FIRST&certifiedBuyer=false&aid=overall The solution of my issue is arrange a LG authorised engineer to install my AC. I dont want to get my ac installed from jeeves engg beause when i talked to LG they informed me that Jeeves company is not authorized partner to install LG Ac. if the warranty period of my product LG denied to give me warranty from my product then what will i do. it is like a mental harassment and physical harassment. As per LG portal they are having everything written, they clearly mentioned that the installation should be maid my LG authorized engg only. it may create a big issue for my product. That's why I only want installation from LG authorized engg to install my AC. I am keep contacting to Flipkart for my product Installation bill they are not providing me . i am having proof that i paid 5700 to there service engg using UPI. But they are not ready to provide me any bill. Please get it resolved asap. all my queries are Unresolved and they generated 3 tickets for the same issue. Contact me asap My contact Details Mobile : 9026946673 E-mail : tarunwait4@gmail Thanks and Regards Tarun Kumar Yadav

Flipkart customer support has been notified about the posted complaint.

May 18, 2022

Updated by Tarun9026 Dear Team,

Check the Screenshots they are saying issue has been resolved but all my issue are in unresolved and open condition.

They are not providing me bills as well

as check the user review about ac installation from Jeeves follow the link and Screenshots

https://www.flipkart.com/lg-super-convertible-6-in-1-cooling-1-5-ton-5-star-split-dual-inverter-ai-4-way-swing-hd-filter-anti-virus-protection-ac-white/product-reviews/itm69e7e3744f2e8?pid=ACNG9VHY4EYCKNKN&lid=LSTACNG9VHY4EYCKNKNZY6TJF&sortOrder=NEGATIVE_FIRST&certifiedBuyer=false&aid=overall&page=2

Thats why i want installation from my product brand engineer but they are not helping me