Flipkart — regarding my order not delivered

Address:

Ludhiana, Punjab

Dear Respected sir/ madam, order no:-OD[protected] email id:- [protected] sir i order one dress from flipkart and the issue is that dress is still not delivered to my home. when i order the dress after 4-5 day i received sms that "your order will be delivered by today by rajiv dhand:-[protected]"i try this number but this was not reachable then i wait and in evening i received the sms that my order is cancelled, then i try this number many time but its was out of service. And they never call to me on my contact as mention in the order. Regarding that i call the costumer care also and they ensure me that they ensure will not cancel the order and deliver the dress before 9-5-2015. And they sms me the information with the contact detail of the person who is delivering me the dress. then I wait for the sms and no any sms was come from FLIPKART.COM. Now the condition is that today I received the sms that my order is cancel and they send me the money back. But now sir the issue is that I am ordering the dress and without informing me they are cancelling my order and not give me the required information . and their costumer care is also lying. So this is my humble request to that plz take strick action against thet plz and provide me my dress as soon as possible. regards Bharti gupta