Flipkart — Regarding my return of Titan analog watch WR 50M

Address:

89/697 Ratanpur Colony Panki Kanpur

Few days back I saw an article in quora that 'Flipkart is a sinking ship now'.
Today i realise what's that mean.
I am Abhishek bhadauria and i am shopping from Flipkart from several years.
Few days back I ordered a Titan analog watch WR 50M whose dial size is much smaller than usual so I filed a return request regarding this issue on same day of receiving product but they are not responding about my request,
So I called Flipkart customer support team and they told me to upload some pictures of watch on their mail account along with my I'd proof.
I uploaded all images and my aadhar card on their mail but there is no progress in this issue.
My request is still pending.
It has been 5 working days and they ensure their customers to solve their issue with in 4 days.
So I request Flipkart support team to look into this matter and solve this as soon as possible .