| Address: | Tilak Nagar , Mumbai , 400089 |
I ordered Iphone 14 plus(128GB) on big Billion day sale at Rs.64647 which was scheduled to be delivered on 12th October 2023. As per Flipcart's order tracking system the product was out for delivery on 12th October 2023, however, this delivery was rescheduled on 14th October 2023, further this delivery again got rescheduled on 17th october 2023.In this whole period, i contacted Flipkart's customer care to enquire why the delivery was getting rescheduled. to which i got the reply "To be tension free and the product will be delivered as soon as possible". now today ie on 17th October 2023 we received one email that "order was canceled" around 7am and around 8am we received SMS of "replacement of the product sent" and now again on contacting customer care they informed that the order was completely canceled by flipcart/seller and refund was processed without informing me regarding order cancelation. on questioning customer care regarding order cancelation now they said that " product was lost during the delivery process". Also now if i check my order status it is still showing "replacement accepted" and "refund processed" both at same time.And now the price of the phone has increased to Rs.71, 999 . which means i will have to bear a loss of around Rs7500 as i had previously order for Rs64647. if the product is lost by Flipcart/seller/delivery agent why should i bear a loss of Rs7500. i have requested customer care several that i dont want refund and i want the product which was ordered by me at Rs64647 or give me a discount coupon of Rs7500 if i have to now order the same phone ar Rs.71, 999. i request you to please solve my problem i need this product urgently. Note: I don't want your sorry or any emotional drama, I want my product, so don't tell me to wait for the next sale/offer, you blocked my 64647 rs for almost 12 15 days, i want my product, if you're not capable then why you take my order, i don't want sorry any apologize msg from your side, next time will not happen this fake promise i won't, i want my product on rs 64647 that solved, Was this information helpful? | 
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