Flipkart — Regarding order OD[protected]

Flipkart — Regarding order OD[protected]

M mahesh_tetakayala Oct 16, 2021 Oct 21, 2021 This thread was updated on Oct 21, 2021

Hi, i ordered Blaupunkt 4k TV 43 inches on 2nd October. It's a paid order. Waiting for delivery yet. Not happy with customer care support too. When ever I request for a call, they are providing updates what ever I can see in mobile app. And order status not getting updated timely. This is something not expected from India's top 1 e commerce company. Feeling disappointed and its painful waiting for delivery. Raising complaint here so that I can get resolution atleast here. Your plus customer Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Oct 17, 2021 Flipkart Customer Care's response We will revert on it. Oct 18, 2021 Updated by mahesh_tetakayala Today Customer care called me and said they will provide 2k voucher post new order. Now there is a price difference of 5k, what should i do with that 2k voucher? And Though there is no mistake from customer end, flipkart is not ready to provide difference amount. I didn't choose 2k voucher earlier because flipkart executives assured me of delivery bit failed to do so, Overall, i feel like, FlipKart support team helpless on customer complaints and and dont find a need of customer care services any more. And as a poor customer i dont have option to do nothing. Finally i can say that, i rest assured on Flipkart support for resolution for over 10days and got deceived rest assuring on them. You can happily mark the issue as resolved if you have nothing to do. Thanks Oct 19, 2021 Updated by mahesh_tetakayala My issue is still unresolved Oct 21, 2021 Updated by mahesh_tetakayala From since one week, what I observed is customer care will say, sorry for your issue, let me check your details, can I put your call on hold...they will keep us wait for 10 to 15 min.. Then they will disconnect the call. Wierd support from the said to be India's top ecommerce site
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mahesh_tetakayala

Oct 18, 2021

After a waiting period of 10 days since promised delivery date, seller has cancelled my product saying they are unable to deliver the product. I have got the product in best deal and there is no mistake from my end and mistake from seller and courier service. I dont want to purchase at higher cost now. This is not something expected from flipkart. Please provide good solution.

mahesh_tetakayala's [Complaint's author] reply, Oct 18, 2021

Also received message that, seller cancelled my product. While flipkart mentioned that they are working with seller on resolutin, why this was cancelled by seller?

mahesh_tetakayala's [Complaint's author] reply, Oct 18, 2021

What is this flipkart? i request for call back and customer executive called me and after hearing my concern he said he will connect my call to supervisor and waited for 15min on call and finally call got cancelled. Really pathetic service.