Flipkart — Regarding orders

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Flipkart blocked my account, just because i had received different brand product and i tried to return it. They were denying to pick up my return even though i was giving them the product i got.
I ordered a refrigerator and i also prepaid the payment. Now i don't even know will i get my order or cashback. What to do i don't know. Please anyone help. I'm not reselling anything, i order for my personal use only.
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