[Resolved] Flipkart — regarding product replacement

PratheekS

from Bengaluru, Karnataka

Website:

www.flipkart.com

Find the below order

Od[protected]

It was delivered on june 4th and installation guy came on 8th, but the remote was missing, and the story began from there, poor service from flipkart and not expected this, i spoke to team leads also they told the replacement tv will dispatch on 13th for sure, but it did not, and now the delivery date is showing as jun 23rd '18 09:00 am and sat, jun 23rd '18 09:00 pm and the installation will be expected by wed, 27th jun, and they are telling it was the maximum time of arrival and it might reach on or before jun 23r, still the product is not dispatched, inspite of calling too many times to cs and the service is really poor, i do not want any replacement and i don't want to wait any more, i need refund

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Jun 27, 2018

Complaint marked as Resolved

Am not sure this issue is resolved from Consumer Complaints, I wrote email to escalation team of flipkart and they called me with in 10 minutes and they gave me refund

Flipkart customer support has been notified about the posted complaint.

Jun 16, 2018

Updated by PratheekS Kindly help me to get the Refund

Verified Support

Jun 20, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Jun 28, 2018

Flipkart Customer Care's response Customer raised a concern stating that the replacement is delayed.
Hence spoke to customer and approved refund on behalf of seller. Closing the case once the refund was initiated.