[Resolved]  Flipkart — Regarding refund against my order

Address: Sonepat Haryana

Website: www.flipkart.com

Order Id: OD[protected]
Order Date:[protected]

I am not getting any help on order OD no. OD[protected]. I have ordered the Tommy Hilfiger Men Regular Fit Striped Button-Down Collar Casual Shirt; the order deliver on 13th July 2021. Within 5 mins I have opened the parcel and I was shocked to see that the parcel received is entirely different after that I called to Flipkart customer care with the help of Flipkart app and lodge a complaint regarding the same they assured me they will help further regarding same, mean while i have also send them pictures of that item which i have received but later on they cancelled my request of replacement for several time I requested for exchange/replacement constantly for seven (7) times but they cancelled the same, Now I want refund.

I have attached the pictures of that product in this complaint as well for reference purpose.

I have received an email from Flipkart with email id: [protected]@ncb.flipkart.com to share my personal Id issued by Govt. of India or State Govt. for their so called KYC.

To help you with your return request, please share a copy of either Aadhar (both sides) or PAN card by replying to this email within the next 48hours. Please ensure that the information on your photo ID should match the details on your recent order(s).
We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request.
“I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account”
Here are a few tips to ensure a clear photo of the ID card:
• Place the ID on a dark surface
• Use sufficient, natural lighting instead of a flash. It's best if the photo is taken during the daytime- Take photo as directly above the ID as possible. Please ensure that your shadow does not cover your ID
• All four edges of your ID should be visible within the image
• All details on ID should be clear & legible

Is Govt. of India has given any right to E-commerce to take the personal details from their customers when I asked this question to customer care executive they replied me: We have the right to take personal Id proof from customer as per company’s policy.

Now I keenly want to know that for Indian consumers company’s policy is more valuable than Govt. Laws/policy's.

Please help me regarding the same.

Yours Sincerely
Avinash Kumar Roy