Flipkart — regarding replacement of defective piece of trimmer

Address:

Gorakhpur, Uttar Pradesh, 273005

Hi,
this is regarding the package i have recieved from flipkart.
i have ordered a trimmer and recieved on time . I have found there is a trimmer in the box is out of order even its data cable is also not worked. It was completly useless for me. Right away i have contacted flipkart and the delivery boy multiple times for replacement but no one head up for that.its became a headache for me. Now as i am recieving calls from flipkart on daily basis saying i have not payed for it but i have already explained to them everything a long back. I have been promised from flipkart as well to got it to replaced soon. I am not understanding why should i pay for the package whiich is not even delivered to me as i have ordered a working brand new trimmer which was never delivered at all. and what about the promises which have been made by flipkart customer care executives to me that they will get it replaced but unfortunately that never happened. I beleive no company making false promises.

I am a regular customer of flipkart and for this one incident i have lost my faith in this company.

This mail is to intimate you guys finally that stop[ coating me again and again which i have never recieved from your company.

PFA the attached mails i have marked to your company to repalce my package.

I am not liable for the charges you are coating on me hence kindly wave off that.

regards,
MOHD IRSHAN.