Flipkart — Regarding suspension due to linking of account to another suspended / blocked seller account on the platform | |
Dear Flipkart Team, This is Pankaj from MyCityStore We are selling on flipkart for almost a year now. Recently we have faced an issue of suspension of our account due to fraudulent activities as per flipkart. REASON - SELLER FRAUD Steps to reactive your account- Your account was found to be involved in fraudulent activities against customers/Flipkart. As this is a violation of our terms o[censored]se you will not be allowed to sell on the platform. We also raised 2 tickets regarding the above and did not receive the satisfactory response from your end. Response from Flipkart Seller Support Dear Seller, Our investigation team has investigated your account and has found that your account is linked to another suspended / blocked seller account on the platform. Your account will not be re-activated. Our terms o[censored]sage clearly state “A seller that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such a seller is reinstated by us†and you have been found in violation of these terms and appropriate legal action can be initiated against you. Due to the proprietary/confidential nature of our business, we do not provide information on how we did the investigation and found you linked to other seller accounts. We have a strong Fraud Investigation Department which has clearly established your linkage to other suspended / blocked seller accounts on the platform, hence your account will not be reactivated. Best Wishes, Product Price Verification Team We have all of the documents and even our registered brand trademark with us for verification. As we have not done any fraudulent activity and not been involved in any linking of seller fraud accounts, we have a right to know the following:- 1) What does linking of account to another suspended seller account mean? 2) We would like to know which account we have been linked with? 3) Details of violation of the terms that are done from our side? 4) We would like to know the exact reason for the suspension. Directly deactivating an account is not a solution and affects our business very badly. Requesting you to please check the above case as we are genuine seller/ brand owners and have not done any fraud. We have been trying to contact the flipkart team in every possible manner to resolve the case for almost 10 days. If we do not get satisfactory answers, we will only be left with filing RTI CASE. Looking for your reply Was this information helpful? | |
Flipkart customer support has been notified about the posted complaint. Verified Support Sep 19, 2021 Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.
| |
1 Comment | |
Comments
my account is made to hold describing account was involved in fradulant activities, Where we are not involved in any single activities as we are geniune seller and we have all legal documents of our firm still we didnt understood that what does flipkart fradulant word means??
Reply
55%
Complaints
46701
Pending
0
Resolved
25442
View all 46701 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information