[Resolved]  Flipkart — regarding tv installation issue // invoice no. fabbnr[protected]

Address:

Kannur, Kerala, 670010

Refer to above subject, please note we placed the order on 20.12.2017 & TV has been delivered at my end on 23.12.2017, since then we have been continuously following up with Flipkart regarding the installation date and same has been dragging without any proper response until now.

At first the installation date has been reading on 27th Dec, then without any information the date changed to 30th Dec, thereafter we got several other mails mentioning technician will come on so and so date ie 2nd Jan, 3rd Jan, 4th Jan, but so far no response. In-between if saying the exact date - on 03rd Jan, flipkart person called and mentioned if we pay RS 1000 as installation charges then technician is ready to come & do the installation. How do they expect us to pay more as the installation fee is already included while we paid for the TV. We did send several mails to Flipkart customer service team but no proper response. My concern is at least give a proper response / update to customers, the so mentioned above days we have been sitting at home idle and waiting for the technician to come.

Please give us a clear picture about the technician visiting date so we can solve the issue amicably without further hurdles to each parties.