[Resolved]  Flipkart — Replacement Cancelled by the Company

I ordered "RED CHIEF RC3506 001 Lace Up Shoes For Men (Size-7)" with Order ID - OD[protected] on 20.01.2025, which was delivered to me on 22.01.2025. However, the shoes do not fit me as they are too large. On the same day, I requested a replacement for a Size-6 pair. When the delivery agent came to my doorstep on 22.01.2025, he refused to pick up the product or process the replacement. He said to me that, "In my app, while entering the article number of the product, it shows invalid, so I cannot proceed with the pickup or replacement. You need to contact customer care to resolve this issue."

The next day, i.e., 23.01.2025, I contacted Flipkart customer care. After waiting for 9 minutes, a representative named Miss Jyoti informed me that "this is not within our capacity to resolve. I will forward your query to our Back-End Team, and they will contact you." However, I have not received any resolution until now. On 25.01.2025, I found out that my replacement request has been cancelled by saying that 'refer to seller return policy'. That's too ridiculous.