Flipkart — Replacement issue order no OD[protected]

Address:

560037

Dear Sir/Mam, My name is Sekhar, I have placed order for redmi 3S prime on 3rd february and i got delivered on the 4th feb. After a day i found some issues with using mobile, if i talk more then 5 minutes handset is getting hear, battery also tacking much time to full up around 4hrs and sometimes touch also not working properly. I give a request for replaced on 8th february, till this date they have not respond properly and i have send 2 mails to customer support also but no use. I called to customer care they said they will send the technician but he did not visit the place and updated to customer care. They are telling you are satisfied with the product so we are not going to replace it. Very worst service isgoing for mobile. I need replacement sir, i am unable to use this due to heat and battery problems. flipkart is cheating me.

R Soma Sekhar
Bangalore
mobile [protected]