[Resolved] Flipkart — Replacement not received

Nicky_rao_99

Jun 26, 2022

Website:

Flipkart

Update from Flipkart CUSTOMER Service for [Incident: IN[protected]]

I had ordered eardopes from flipkart for boat. However, I had received different product in the package inside. The seal of the boat box insdie was already broken. I raised a replacement request in 2 hours of delivery. They offered me replacement. Nobody called me for replacement and they marked the replacement product as delivered without OTP verification and the due procedure that we have. I have been trying to resolve this from last 20 days but no response. Flipkart is neither giving ne actual product nor my money back. Gave me this ### which is of no use. I have attached my incident number and images of the fake product that I had got. I will upload the pics later after decompressing them.

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Dec 18, 2023

Complaint marked as Resolved

Resolved

Flipkart customer support has been notified about the posted complaint.

Jun 26, 2022

Updated by Nicky_rao_99 My name is Yogita Rao and flipkart account is under the same name with phone number [protected]/ [protected].
Below are images being attached.
I have shared my id and adress proof multiple times as requested by them. However, they are not doin an active investigation and has blocked my hard earned money in return for the ###. Images attached of the product that I had received.

Verified Support

Jun 27, 2022

Flipkart Customer Care's response Hi, We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the replacement of "boAt Airdopes 402 Bluetooth Headset" was delivered to you on "June 11, 2022''. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time. Have a nice day!

Jun 27, 2022

Updated by Nicky_rao_99 It has not been delivered to me. Courier partner can say whatever. I have not received the merchandise and still have the same package with me. My replacement request has been updated as delivered out of the blue without even reachin out to me. I want my money back. First I had got a fake product which is not what I ordered then I am not being provided what I had asked for replacement

Jul 01, 2022

Updated by Nicky_rao_99 I havenot received my refund yet. I want my money back.

Jul 02, 2022

Updated by Nicky_rao_99 I haven't received any replacement yet abd no refund has, been provided

Jul 02, 2022

Updated by Nicky_rao_99 I want ky money back

Jul 18, 2022

Updated by Nicky_rao_99 I have returned the product this 11th july and still has nit received the refund. Why? @flipkart ######