[Resolved]  Flipkart — Replacement of aquaguard enhance ro

Address:

Bangalore, Karnataka, 560034

I had purchased aquaguard enhance ro from flipkart and the shipment was delivered on 28 june 2016. (order id - od[protected]. on 2nd july the engineer from aquaguard came for installation, and it was intimated by him that the aquaguard enhance ro will not work as the water tds level is low, he advised to replace the purifier with model uv/uf.

On same day i contacted flipkart toll free number they advised me to place a return request for aquaguard enhance ro and place the new order for aquaguard enhance uv+uf. it was assured that the aquaguard enhance ro will be taken back. i got a mail with return request id[protected]
Based on the assurance given by the flipkart, i placed the order for aquaguard enhance uv+uf and the item is already dispatched.
I got a call on 04th july from flipkart, stating that the return policy does not allow to take back the earlier delivered item - aquaguard enhance ro
Now i am stuck with two water purifiers aquaguard enhance ro (which was not installed still in packed condition) and aquaguard enhance uv+uf, resulting in loss of rs.11, 999/-
Please help with the return of aquaguard ro and refund of money.