Flipkart — Replacement of Asus Laptop purchased from flipkart

Address:3rd floor, 1A/SB Tower, Sector 16A, Noida, Uttar Pradesh - 201301
Website:www.flipkart.com

I purchased Asus Laptop from Flipkart on 3rd August, 2023. Product was delivered on 4th of August, 2023.
Product was overheating and was not 14 inch as mentioned in specifications of product. Also, it has very low sound issue.
I raised the complaint to Flipkart within 7 working days. A technician visited the product and issued DOA certificate for the laptop on 17/8/2023 and packed the laptop for replacement from Flipkart.

As per DOA procedure, flipkart should replace the product within 30 days of DOA issued.

As you can see in the certificate provided that it is mentioned that it has overheating issue and sound issues.

When I complaint to Flipkart, they said that policy has ended. But I raised the issue within 7working days.
I want replacement of my laptop.
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46712
    Pending
    0
    Resolved
    25443
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information