Flipkart — replacement of damaged product (inalsa easy toast bg)

norrei

from Gurgaon, Haryana

Address:

New Delhi, Delhi

My registered mobile number is [protected]. Product is inalsa easy toast bg
It's really unfortunate that my first ever experience with flipkart is so bad. I had placed an order on 8th sep for inalsa easy toast bg, amounting to rs.729. Product was delivered to me on 9th sep at 1.45 pm & upon opening the packaging, the contents were found to be damaged. On 9th sep at 2.30 pm, i had requested for the replacement of the inalsa easy toast bg or if they cannot deliver the product then refund the amount. I have complained many times to flipkart customer care but received no feedback from flipkart. They have committed the product will be replaced but still now there is no response from them. So, i request you to replace fresh product as soon as possible. Please find the attached photo of inalsa easy toast bg.
Note: either refunds me the entire amount i have paid or send me the replacement product.
Satender kumar
Contact no. [protected], [protected]
Address: c-41, wazirpur industrial area
New delhi-110052

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Flipkart customer support has been notified about the posted complaint.

Sep 14, 2019

Updated by norrei Order ID: OD[protected]

My registered mobile number is [protected]. Product is Inalsa Easy Toast BG
It's really unfortunate that my first ever experience with Flipkart is so bad. I had placed an order on 8th Sep for Inalsa Easy Toast BG, amounting to Rs.729. Product was delivered to me on 9th Sep at 1.45 pm & upon opening the packaging, the contents were found to be damaged. On 9th Sep at 2.30 pm, I had requested for the replacement of the Inalsa Easy Toast BG or if they cannot deliver the product then refund the amount. I have complained many times to Flipkart Customer Care but received no feedback from Flipkart. They have committed the product will be replaced but still now there is no response from them. So, I request you to replace fresh product as soon as possible. Please find the attached photo of Inalsa Easy Toast BG.
Note: Either refunds me the entire amount I have paid or send me the replacement product.
Satender Kumar
Contact No. [protected], [protected]
Address: C-41, Wazirpur Industrial Area
New Delhi-110052

Verified Support

Sep 15, 2019

Flipkart Customer Care's response We will revert on it.

Sep 15, 2019

Updated by norrei I haven't received any response from Flipkart Customer Care from last 7 days. When I called up Customer Care, your executives trying to make fool that you will get call from Flipkart. But I haven't received any single response from your side. Which type of disgusting service you are providing to the customers. Just look into the matter & replace defective product as soon possible or if you are unable to replace defective product then give my refund amount through IMPS.