[Resolved]  Flipkart — replacement of defective hp printer delivered by flipkart not happened for a month

Website:

www.flipkart.com

I got hp deskjet ink advantage 3835 all-in-one multi-function wireless printer delivered on 29th sep 2017 which was a defective printer. When i tested the printer one of the cartridges was not getting detected. I raised a replacement immediately on 29th sep 2017. As per flipkart's replacement policy the engineer will first come and test the printer and then only replace the product. However to my utter disappointment the engineer visit took more than a month to happen. I called flipkart's customer care nearly 15 times and every time they assured me that the engineer visit will happen in next 4 days. 4 days kept on adding every time i called them. I was really frustrated to call them so many times and plus the defective product was just lying at my place without me able to use it. Whenever i called the customer care every executive said their same usual dialogues saying regret the inconvenience, we assure this visit will happen the very next day, i am registering your complaint etc. But imagine the severity and gravity which was holding in these complaint registration process that even after registering a complaint every time almost 15 times my issue was not getting sorted. Finally when i told them that i don't need a replacement you return this product and refund me the money to which they said return policy is not available for this product

I was completely harassed by flipkart for this one product following up with them multiple times

Flipkart replacement services is pathetic. I would not recommend anyone to buy this product from flipkart and even not buy any electronics product from flipkart as many of my other friends faced similar problem and bad service specially for electronic products