Flipkart — Replacement of Defective Le Eco Le Max 2 not done as per 10 days policy

Address:	Jaipur, Rajasthan, 302021
Website:	www.flipkart.com

Dear Friend don't purchase mobile & electronic online specially on flipkart portal.

Read my bad experience carefully before any purchase from flipkart.

I purchased a Le Eco Le Max 2 Mobile on 4 Oct, 16 online from Flipkart and get delivered on 08 Oct, 16. But Le max 2 finger print scaner stop working on 10 Oct so I raised product return issue. First of all not a satisfactory answer by any one.

I got SMS of replacement would be done by 18 Oct, 16...Means last day of 10 day policy. I was informed to keep product ready with original packing material etc with all accessories .Any way then one technical person visit to check product. It was found faulty finger print scanner by technician too. He prepared a report saying product is faulty..

After writing 2-3 mails & calls one person visit after 3 days our place to replacement but he denied report and denied replacement of phone due to it was locked with unknown pattern lock by technician. He didn't deliver product . I explained him that report of techical person still there and we are returning all hardware as per policy just replace it right now. He refused & told me to complain again with Flipkart i would return 2-3 days later.

I ask them to deliver now at my residence as delayed was due to their negligence and mis coordination.
Then i again registered complain with Flipkart team but no resolutions done.

Now I have to file case in consumer court .

So think twice before buying Electronics from Flipkart or online.