[Resolved] Flipkart — replacement of le eco le 2 phone

Nadeem pasha123

from Bengaluru, Karnataka

Address:

560038

Hi,
Am nadeem pasha, i ordered a le eco le 2 phone in flipkart for 7999/- got the phone shipped yesterday and when i turn on the phone the battery percentage was 3% so i plug the phone charging.
When it got charged upto 29% normally and then the battery started draining though it was plugged to charging though i was not using it at all it started reducing the battery percentage.
With 45min it got reduced to 2% and then it got switched off from then to now i am trying to charge it. Its not getting getting charge and its not getting on... Only the red led light blinks when ever u plug it for charging.

I have placed a replacement in flipkart yesterday itself and i got the message saying they will call me today at 6pm to enquire about. I cannot wait until 6pm i have paid for it my money is spent.
I want flipkart team to come to my address and replace it with a new phone with in today noon.
You can call me on [protected].

If i don't get the new phone replaced within today noon i will go legal and i will knock the door of consumer court and also i will make sure i will update this in all the social media as much as i can.

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Jan 25, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Dec 10, 2017

Updated by Nadeem pasha123 I Again got an sms saying flipkart executive will get it touch me today at 6Pm I want them to replace the item today itself before noon.

Dec 10, 2017

Updated by Nadeem pasha123 Got the call from Flipkart guy at 6 Pm and they have no sense to talk at all. They don't know how to talk in English, There was a guy name called Akash and he is an Assistant manager but has no sense to talk at all.

Finally, they said that they have arranged a tech visit on 14th of December, They tech guy will come and he will decide what to do with it.

Flipkart service is one of the worst service I have ever got. I cannot wait until 14th of December at all. I want the tech guy to come and visit me tomorrow and get the new phone replaced.

I want someone from Flipkart to call me and this time when they will call me I want a guy to talk to me who has sense and who can talk in proper English.

You can call me on [protected]

I need an immediate callback.

Verified Support

Dec 11, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 20, 2017

Flipkart Customer Care's response We interacted with the customer and raised a return request, post Technician visit our service engineer has confirmed that issue in handset is resolved but customer was unhappy hence, routed customer to the brand service center and closing the complaint.