[Resolved]  Flipkart — replacement of moto e4 plus mobile (od[protected]

Address:	Gurgaon, Haryana, 122016
Website:	www.flipkart.com

I am facing issue regarding the return of moto e4 plus mobile with order id od[protected].
I raised return request mentioning all the issue like blank screen, heating, fingerprint and camera issue on 13th october on flipkart site.
I received call from the flipkart that i need to perform some troubleshooting operation on my mobile which is mandatory for replacement.
I did all that as suggested as part of trouble shooting but issue did not resolved. Than technician visit scheduled and technician also found issue in the phone.
Then i received message as well as mail that i need to courier the phone at banglore address and once received successfully then replacement will be processed.
I have concern that why i should courier it to the mention address, why flipkart can't send someone to pick up the phone from the address on which it has been delivered.
If phone broken by mishandling of courier person then who will pay for this.
Also as part of flipkart return policy it is not anywhere mention that customer have to courier.

Can you please work on above mention issue and send someone to pickup mobile for replacement?