[Resolved] Flipkart — replacement of my product " bms lifestyle shoe rack"

prathihbha

from Mattanur, Kerala

Address:	600055
Website:	online shopping website

Respected Sir

I am filing this complaint against you to bring into notice that my product BMS Lifestyle shoe rack which i ordered on 13th april 2018 and received the product on 17th April 2018 and on the same day i have requested for replacement since i didn't received exactly as the displayed image .

As per the order tracking they told me on 19th April 2018 they will uninstall my product and replacement will be done by 2nd May 2018 but am really sorry to say that till now no one has turned up to uninstall or replace by product . Every time i call customer care center they just postpone two days and fool me .

I really need a fair judgement for this because the shoe rack cost is "Rs.1299/-" which is not a small amount .I want an earliest response when my product will replaced .

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Jun 18, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

May 05, 2018

Updated by prathihbha Please update me with the status of my replacement .asap it's being a long time

Verified Support

May 07, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

May 09, 2018

Updated by prathihbha I don't see any improvement after filing complaint against Flipkart in Indian consumer complaint forum still they have not taken any action to resolve my problem.