[Resolved]  Flipkart — replacement of the product order id: od[protected]

Address:

Hyderabad, Andhra Pradesh, 500038

I have been bought the product (Realme c2 mobile price rs-629) on 26th oct and delivered on 29th oct and got the defective piece (Unable to detect sim card) and raised the request for replacement and it got rejected from seller end and raised the return request again and seller has sent the technician on 4th nov and updated as issue has been resolved as issue was not resolved. Again i contacted flipkart customer care for replacement and again they sent technician and technician confirmed that product was defective but product was rejected at the time of replacement by the courier boy as imei number is showing null value (I am not sure why technician did not check that) and as a customer i am not aware of that. Again i request for the replacement and contacted the flipkart customer care and they said issue is going to relove by 12th nov and not sure why they mark the issue as resolved and again i contacted the flipkart and they said they are going to send the technician to check the product and this is the 3rd time technician visit and till not resolved. I have been following up the issue with flipkart from 3rd of nov and till now issue is not resolved and they are not taking any issue and marking the issue has been resolved multiple times. And below are the purchase details.

Order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Pan: borpp6355k
Cin: u52609ka2017ptc100306

Handsets
Fsn:
Mobffmg3nh25kfvw
Hsn/sac: 85171290
Realme c2 diamond blue,
32 gb
Warranty: brand warranty of 1 year available for
Mobile and 6 months for accessories
1. [imei/serial no: [protected] ]