Dear Sir
This is regarding the Order ID - OD[protected] which was placed on 15th December'22. I have bought a 50"inch LED TV on Flipkart with 10 days Replacement policy and received the product on 17th December'22. Installation person of Flipkart(Jeevas Expert) arrived on 18th December'22 and opened the packing, found out that the TV Display panel was damaged and he raised a return request on this side from this mobile app. As per Flipkart policy, I am supposed to get a Replacement for the product as it is within the 10 days Replacement policy.
Issue here I'm facing is, system is automatically processing a refund request instead of 10 days Replacement option.
I would like to get a replacement for the product as it is within my 10 days Replacement policy. Attaching some photos for your reference.
I have spoken to lot of Customer care executive, escalation officers and final escalation supervisors who are saying that this item cannot be replaced, as the seller is not having stock for my pin code and they are not in a position to help me on replacement for the product. But as per My purchase policy of 10 days Replacement, I'm requesting Flipkart to ask it's Vendor who is under Flipkart control for replacement rather than refund. Also I could see this same product is available in some other locations which can be provided as replacement to me. As a Flipkart Plus member, Need your support on this !
Order ID : OD[protected]
Ordered Product : Hisense 126cm (50 inch) Ultra HD (4K) LED Smart Google TV with 102W JBL 6 Speakers, Dolby Vision and Atmos (50A7H)
Model Name : 50A7H
Seller : OmniTechRetail
Order Pincode : 560100
Purchaser Name : Meenakshi Rajan R
Mobile No. : [protected] / [protected]
Flipkart ID : [protected]@gmail.com
Product price : Rs. 34, 990
Offer Applied :
1. Paid Rs.2000 by converting 175 super coins
2. Used HDFC Card for flat Rs 4000 discount
Total Discount availed : 6k
Final Price : Rs. 28, 990
Note: I'm requesting for a replacement because this product is purchased in an offer at discounted price which is not available at that price now.
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