Flipkart — Replacement/Refund for ASUS Laptop

I ordered asus laptop (OD[protected] from flipkart and got delivered on Feb 23, 2022. There was a heating issue in the laptop and i raised return/replacement request on Feb 26. Technician visited, checked the laptop and confirmed that laptop has heating issue and gave DOA(Dead On Arrival) Certificate on Mar 1, 2022. After that I have been flipkart customer care to move fast on the issue till now but no proper updates yet, In Every call, they are saying 'we will escalate to the concerned team'. But not yet resolved. Replacement Last Date was March 13. When I called customer care, they told to wait till March 18 and after posponed to March 23. Today (March 24), I called and asked about the updates, they are telling to wait till march 29. It has been already a month I raised return request and technician visit got over before 23 days. Customer service is very worst. In my flipkart order details. Technician Visit(Expected by March 12th) is still not updated. I want my money back. Pls do the needful.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
Mar 31, 2022
Updated by Mohammed Hussain U
No response from Flipkart Customer care. They are saying that the issue has been escalated and no furher updates from them.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46701
    Pending
    0
    Resolved
    25442
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information