[Resolved] Flipkart — Requested for refund but the flipkart executive not calling for approval

Gandhi T

from Pune, Maharashtra

Address:	411041
Website:	www.flipkart.com

I received my product on 7th july 2017 and requested for refund within 3 hours of delivery as the product is not compatible to my laptop. I received a message that i will get call from flipkart executive for refund approval by 8th july 2.30pm. Then on 8th july i didn't get any call but received a message say i will get a call on 9th july as previous call expired. I want the process to be carried as soon as possible as i am travelling of the city soon. This also i have mentioned to flipkart customer care but their answer was we can't help you in this case. If they can't help it's not customer "CARE". So i request flipkart to look into the complaint and process it.
Order id: OD[protected]
Product: Sony hard disk 1Tb

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Jul 9, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update on it.

Verified Support

Jul 10, 2017

Flipkart Customer Care's response We have interacted with the customer, Informed that the refund have been completed from our end, and informed the TAT. Found the wallet was not in activated state, informed her to activate the Wallet. Customer stated that she will inform her son and if in case of any doubt will revert. Mail have been sent with details, if in case customer has any query they can revert