Flipkart — Required to unblocking the account blocking

Address:

PATAHI, MUZAFFARPUR, BIHAR,843113

My Account was blocked almost one year, when i asked form the the customer care then they said that due to internal policy but i did not know the reason and what type oof internal policy. and if they closed due to the high return issue then, the product is damaged then what i should do.so please take the necessary steps .so my account will open.