[Resolved]  Flipkart — Resolution not received; Order ID : OD[protected]; Refund ID:[protected]

My Order ID is OD[protected]. I ordered one mobile phone POCO M2 Pro ( Green color, 4GB Ram, 64GB storage) on 21.10.2020 with cash on delivery option. After delivery on 31.10.2020 my phone had a software issue of bootloop. I raised a replacement request and after verifying by technician my replacement was approved. And my phone was replaced with Replacement ID:[protected] on 10.11.2020. I was very happy that my faulty phone was replaced. But when I open the box I found that I have been given a different used handset of the same brand Xiaomi i.e. Redmi Note 4(Black color), which was used and screen was damaged and the IMEI number and features mentioned in the box is different. It is very clear the product was a refurbished one and there were no accessories in the box. This is clearly cheating by Flipkart and the seller VISION STAR. I immediately raised a return request by Refund ID:[protected]. Flipkart team assured me that “We will contact you within 72 hrs to clarify your request. Please note your request will be accepted only if it falls within the flipkart return policy.” and today I am posting this issue here on 20/11/2020. Till now no update from their end via email or phone call. I have tried to call their customer care team but they are telling they don’t have any information about it. The concerned team is working on it and I’ll be notified about the update. I have also raised the issue with consumer court vide Docket no : 2386340. My hardly earned money of Rs 12, 499/- wasted like this. Still I am waiting for the resolution. Feeling cheated as a customer.

Please provide me resolution as refund of Rs 12499/- at the earliest in this matter. I hope Flipkart will not break my trust. I am a customer since 2013. I never faced an issue like this. Please resolve my issue and refund my money back as I don’t have any phone to use now.