Flipkart — Return and Refund issue of water purifier

Address:

hyderabad

Hi Team,

I have purchased Aqua guard glory UV+UF with amount of Rs.8549/- water purifier in flipkart on 11-Jan-2023 and it delivered and next technician visited for installation, but technician told me that this product will not work for area and technician informed that please return this product and buy another product which is suitable for my area, these things we don't know until technician explains and one more thing it is also not mentioned in the flipkart also.

And in the Flipkart product description also not mentioned anything like this water purifier will not suite for borewell or not suites for 200 TDS above so these info i got from the technician, so when he told me that i raised a return request, but as flipkart saying as per return policy product will replace if that is also same issue they will refund, but i got replacement as already technician explained the issue about that type of product will not suites my area so i raised return request again but flipkart is rejecting the return request .

its gone 3 weeks i didnt get any refund from flipkart and product also still not pickedup for the refund.

so please understand my issue help on the same, atleast they are not giving the option to replace with different product as well, i am saying i will buy another product which suites (RO+UV+UF+MTDS) my area so this product please return or replace with different product which suites my area.

Flipkart order id : OD[protected]