Flipkart — Return and refund of item

I have ordered a milton mopper with bucket on 28 mar 22. I got one rod is damaged, old and mismatched in color. Then i applied for replacement of item. The wish master came and deny to recieve the item with silly reason that you have not select the exact reason of return. Then i have opted for return and refund which is scheduled for pickup on 07 apr 22. The wish master came for pickup but did not pick the item because he is on bike and said item is big. He told me item will be picked up by four wheeler but my item is not picked up till date with silly excuses and my refund date is over now and my account is also blocked without any reason. Please do the needful.