[Resolved] Flipkart — return not accepted (order od[protected]

yusufmmd

from Nashik, Maharashtra

Address:

521165

Order od[protected]:
I bought moto e4 plus mobile from flipkart and the product was defective (Video calling issue). I have raised replacement request and talked with flipkart customer support. I made clear that if the replaced product also had quality issues then i need refund. Customer support person (Female executive) told that i will get refund in case of defective replaced product. I got replacement and the new product is also having quality issues (Ear phones portal defective and video calling issue). I have made refund request immediately. Now flipkart is not accepting the return request and suggesting me to go to service center and resolve the issue on my own. I have paid 9999 rupees to get the defective product and also i have to roam around service centre to get the issue resolved by keeping my priorities aside. I am expecting refund from flipkart and why would i waste my time at service center with defective product.

Was this information helpful?

No (0)

Yes (0)

Dec 6, 2017

Complaint marked as Resolved

Issue has been resolved. I have received refund.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Flipkart Customer Care's response We will revert on it.

Dec 05, 2017

Updated by yusufmmd Thanks for the update. I will be waiting for your response.

Verified Support

Dec 06, 2017

Flipkart Customer Care's response The customer complaint about the Defective Product. We had interacted with the customer and processed the refund and same is completed from our end. Hence closing the complaint from our end.