[Resolved]  Flipkart — return of a purchased product

Dear sir
I brought a product with 30 days return policy. I was not available to handover the product to delivery person as i was out of town till 29th day. On 30th day when i tried to return the product through web, the return option wasn't available. Next day when i called the customer care they assured me the resolution now they are saying i cannot return the product. I have to bear the cost of the product unnecessarily when i couldn't even use the product because of fitting issues. The color of thw product is also different than that shown in the picture. It is very disappointing. Very much dissatisfied with the experience with flipkart.