[Resolved] Flipkart — return of product sofa cum bed

 
1 Review
India
 [email protected] on Mar 15, 2019
Dear sir,
I have ordered a sofa cum bed from flipkart and prepaid the whole amount 8856, but the product which was sent to me was defective therefore i initiated the return for which company has picked up the product but not updated in the flipkart app. Also they said that item can't be returned it can only be replaced but the product which was shown in picture is way too different from the real product therefore i decided that i don't want the product anymore but flipkart customer care says that they cannot initiate return and i have to take the replacement of product, which i don't want. I want my money back. I have submitted a complaint against this in national consumer helpline also, complaint no:- 1208543.

Order i'd - od[protected]
Order date-25th jan 2019
Delivery date - 8th feb 2019
Return request raised-13 feb2019
Order picked up-18 feb 2019

Pls check and provide a solution.

Regards.
Mohit hooda
[protected]

return of product sofa cum bed
Complaint marked as Resolved May 5, 2019

Complaint Status


[Mar 15, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Mar 16, 2019
We will revert on it.
Updated by [email protected], Mar 25, 2019
Complaint not yet resolved northern responded by company.
Verified Support
Flipkart Customer Care's response, Mar 31, 2019
Customer raised a complaint regarding the refund of the order. We have interacted with the customer and informed that the seller has confirmed the refund has been completed on (28 Mar 19). However, if the refund is not reflecting, requested customer to contact the bank with the reference number shared. Hence, closing the complaint from our end.
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    Flipkart - return of product sofa cum bed