Flipkart — Return option not showing for order Customer care not helping

Website:

flipkart.com

I wanted to return 2 jeans I bought on Flipkart because it has poor quality. Return button was not showing of Flipkart. I have been contacting them since 1 week and more than 6 phone calls yet every time they lie about how someone will contact me in next 24 hours and solve the problem but no one does and everyone refuses to connect me to their superior. Now they have stopped replying to ticket created in Flipkart app.

Order Id : OD[protected], OD[protected].

What is more concerning is they refuse to give assurance in writing.