[Resolved]  Flipkart — Return pickup not happening for defective product

Address:	560103
Website:	www.flipkart.com

Order No : OD[protected] placed on 2nd Oct 2016, and the same was delivered on 3rd Oct 2016.

On 5th Oct 2016, the Technician from FlipKart came for installation and demo and while installation
Flipkart technician confirmed that the one part of the product is defective, and we should raise and return/replacement request.

As there was no replacement option for the product on flipkart website, I raised a return request.

Flipkart scheduled the return pickup by 18th Oct 2016. (After 13 days)

as i was not getting any calls and update from flipkart, on 12th I escallated the issue with flipkart,
and got a call from flipkart escallation department that we are assuring you that the pickup will be done by 18th Oct 2016,
and I should not worry about the product.

On 18th Oct 2016, Morning I got a call fromFlipkart that the pickup will be done today.
same day around 12 One person called me asked the way to my home so that he can come for pickup. nd after that again no response.
By evening I called the same person again and he said sit i was late by the time i reach your area and hence pickup will be done tomorrow.

I emmidiately called Flipkart and they said sir dont worry we will assure that the pickup will be done by 19th Oct 2016.

On 19th Oct 2016, I called flipkart several times, and they assured that the pickup will be done on the same day and no need to worry.

and again on 19th Oct 2016, by evening I just got one sms that the issue has been escallated again and it will be resolved by 24th Oct 2016.

So This is how flipkart is ruining the customer's time and festival seasons.

My hard earned money is with FlipKart or seller and I am unable to by another product.