Flipkart — Return policy of flipkart

Address:	Krishna, Andhra Pradesh, 521225
Website:	www.flipkart.com

I have brought a new sunglass from flipkart. after the order delivery when i have opened it. the glasses were scratched and slightly bended. when i have requested for the return policy of flipkart. firstly they have accepted for my return but after few hours when i have checked the return policy it was cancelled by them. when they cannot return the item then why have they kept the return policy. please return my item and give my money or give an new glasses.