Flipkart — Return request denied

Dear Flipkart

I am writing to bring to your attention an issue I encountered while trying to pick up my parcel.Order Details: Order ID: OD[protected]. I received a notification that my parcel was ready for return pickup at the designated location. However, the person came for the pickup he denied to take the parcel saying that is should come in box.. But when i received the product it was in the flipkart envelop only.. I did not received any box with this. I was informed that the parcel was with the box so we will not collect it. And now I'm applying for pick up the notification comes that u already returned so many parcels so now ur not allowed for return, I faced the same situation, leading to considerable inconvenience and frustration because i never returned any parcel.. It's the first time i initiated return request because i have received the worst quality product..I have been a loyal customer of Flipkart for so many years and this experience has left me disappointed. I believe that your team's prompt assistance will help resolve this matter swiftly.I kindly request your immediate attention to this issue, and I would appreciate it if you could:Verify the status of my parcel and ensure its get return and my refund will be initiate .Investigate the reason behind the recurring unavailability and take corrective measures to prevent such occurrences in the future. information.Thank you for your attention to this matter. I look forward to hearing from you soon.

Best regards,