Flipkart — Return request is neglected

I got a delivery from Flipkart on 5th april which is broken, so i requested a return for that order on 6th april, flipkart said that they will pickup the order in 2 days but no one came till 12th April. On 12th april they cancelled the return request and when i tried to request again they said that return policy is expired. Since then i have been fighting with flipkart customer care, but they are denying me any help. Please help me get the solution