Flipkart — Samsung air conditioner refund issue

Hello sir/madam,

I ordered a samsung a/c 1.5 ton, 5 star, windfree model on 22/09/2022. which got delivered on 24/09/2022. When the installation person opened the package, we noticed that "the standard installation kit" was missing from the package. so I raised a return request. They accepted it arranged a replacement for the same item. Item was picked up on 26/09/2022 and I was told that the replacement item will be delivered on or before 01/10/2022. Delivery of the replacement item was delayed and I was asked to wait for 2 more days. They were still not able to deliver the item So I contacted flipkart customer care support team and asked them to cancel the item and refund the money. Every time a new customer care executive is calling me providing wrong information and asking me to wait for 2 more days which was very frustrating for me. I paid 37, 499rs for the a/c the money was locked since 22/09/2022. they are neither delivering the item nor giving me the refund. I request you to please take a strict action against this. they are just wasting my time for their mistake.and not providing the refund.
order id: OD[protected]