Flipkart — Samsung washing machine product delivery delay by more than 10 days

Address:

Baner pune maharashtra

I ordered and fully paid for a washing machine on Flipkart on 27th July and I was promised delivery by July 28th. There was no notification at all till July 29th after which I raised an issue with Flipkart customer support. Customer support was absolutely useless and not at all helpful. My product was supposed to be delivered within a day but even after 10 days of waiting the product was not delivered. I had raised an issue with Flipkart on 30th July, I was told to wait till August 4th to even get a simple status update. After waiting patiently till August 4th, the service resolution date was pushed forward till 8th August with absolutely no information given to customer regarding the reason for the delay.i spoke to several customer support representatives, all of them kept giving me vague replies evading the questions asking me to wait for resolution or to cancel my order. I told each of them clearly that all I need is a new date with an explanation for the delay and I would be fine to wait. Instead all they did was tell me to keep waiting or cancel the order. I finally gave up and cancelled my order, placed the order for the same machine with Amazon and the product was delivered within 4 hours of order placement. Will never ever purchase from Flipkart again and will put my review up on social media too warning other customers from making the mistake I made selecting Flipkart.