Flipkart — Scam by Flipkart

Address:

SANKAR-MITALI, OPP. NORTH BENGAL TEA PARK, BAKRABHITA, NJP-AMBARI MAIN ROAD, P.O: SAHUDANGI HAT, P.S.: N.J.P., DIST: JALPAIGURI, PIN-735135, STATE: WE

On 6 December, 2022, I found some text messages on my registered phone number and email ID regarding some orders being made and returned I found such activity a bit suspicious so I just opened the Flipkart app and interestingly I found myself to be logged out. When I tried to login it should that I am blocked or the email id or phone number that I was using was blocked. Now unable to interpret what the actual issue is I checked my mail and I found that orders were being made and returned from an unknown address (Patna, Bihar) which totally shocked me. On my mail I found a contact number that was enclosed with the order (made maliciously and returned), I reached out to the person using the contact number and the same person concluded that the activity was not done by him and even his account was blocked by Flipkart. Right from that day onwards I have been connecting with the Flipkart customer service every 3 days but response is not at all clear. They have been raising the issue and every now and then I receive the mail that my account has got several unusual returns and hence blocked. Now, how is that being done!!? Is that a scam Flipkart??