[Resolved]  Flipkart — seller given 1 qty instead of 5 qty missing quantity complaint

Respected higher authorities of flipkart department

My name is mangesh sharma

This is my order number
Od[protected]

Product name
Nd brother mosquito killer lamp usb electric mouse

Price rs 1725

Total quantity i had ordered 5 qty 345*5=1725

Seller name
Aravi retail

Payment mode
Rs 1725 cod

Registered mobile number
[protected]

Sir i had ordered 5 qty of mosquito killer lamp which was lowest offer this product so i had purchased on cod mode as the parcel delivery date was 29 june i got the parcel 2 days earlier

When the delivery agent came and biker came i felt confuse i had ordered 5 qty and i got in small box.. When i open the parcel only 1 qty i had received immediately i had intimate flipkart executive and request them to raise the missing complaint of the product but after that seller had denied my refund request

And my return request has been cancelled by seller and flipkart

I had called customer care many times they told me u have to wait till 30 june till further update come

Sir i m requesting to u please investigate this matter from u r end... Because i have pay 5 qty amount of the product and i got only 1 qty and remaining 4 qty product is not got to me please from u r help me

I told many time to executive to check the footages where the product has been packed the box was packed properly there was no cut no any fraud activities on the box... The seller had given only 1 qty

I had contacted customer care they told me seller want u r document of photo proof but i have not get any link to send the date of my documents

I m attaching the photos of the box of the product and product and all my documents which seller required from me as executive told me.. Because i m not getting help from customer care not getting revert on email also
+1 photos
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Jul 11, 2020
Complaint marked as Resolved 
Solved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2020
Flipkart Customer Care's response
We will revert on it.
Verified Support
Jul 12, 2020
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We're writing to you about your order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 01 Jul 20 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
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